Posted by baseball55 on February 8, 2014, at 18:33:55
In reply to Re: asking a 'Narcissist' for help » g_g_g_unit, posted by Poet on February 8, 2014, at 17:35:37
> Hi GGG,
>
> I was once in cable television marketing and I was taught to train customer service reps in how to handle "difficult" subscribers. One approach was to say "I understand your frustration" which for your mother would be "I understand your frustration that you can't help me other than financially or by giving me rides to the doctor, but this is the best way you can help me."This is very good advice. Perhaps you could add - I know you are frustrated with me, but I can't help what's going on right now and want to improve. If you could help me..., I'm hoping things would go better for both of us.
poster:baseball55
thread:1060393
URL: http://www.dr-bob.org/babble/psycho/20131211/msgs/1060471.html